Customer Care Assistant

23 septembre 2022

Location: Newhaven, East Sussex
Closing date: Friday 30th September, 2022

Job Description:

Within a small and dedicated Customer Care team, you will be responsible for:

  • Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
  • Processing customer purchase orders accurately and efficiently
  • Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability
  • Supporting the team with general administrative duties


  • GCSE (or equivalent) must include Maths & English


  • A-levels or equivalent
  • Education to degree level (or equivalent)


  • Proven customer focus and service background
  • Accurate data entry
  • Liaison with various departments key to manufacturing processes
  • Key account administration


  • Understanding of supply chain
  • Knowledge of export procedures such as Incoterms and shipping documentation
  • Specific experience of trading with the Middle East


  • Strong interpersonal / communication skills
  • Confident and positive telephone manner (responding to calls from all over the world)
  • Excellent organisation skills
  • Accuracy and attention to detail
  • Customer focused problem solving
  • Computer literate – experience in using Microsoft Office, especially Word and Excel


  • Use of Sales Force / Syspro / Bartender software

Personal Competencies

  • Proactive and dynamic personality
  • Ability to work on own initiative as well as part of a team
  • Ability to work under pressure and multitask
  • Interest in working with customers of different nationalities / cultures
  • Desire to learn
  • Flexible and enthusiastic attitude


  • Creative thinking
  • Determination to succeed

A full job description can be requested from

Interested? If you are interested in the above position, please send a completed application form or your CV together with a covering letter to